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FAQ

Is Loyola University Health System (Loyola) an accredited health-care organization?
Loyola University Health System has the current status of Accreditation with Full Standards Compliance from the Joint Commission. Loyola has voluntarily participated in the Joint Commission accreditation process since it opened in 1969 and continues to be reevaluated every three years.

Is Loyola a teaching hospital?
Yes. Loyola University Chicago Stritch School of Medicine (Stritch) is part of Loyola University Health System and is a national role model in reinventing medical education to prepare students for today's health-care environment. Stritch is one of only four Catholic-affiliated medical schools in the nation. Located on the Loyola University Medical Center campus, Stritch is working to improve the future of health-care. Loyola has 1,322 faculty members, 452 residents, 100 fellows and 527 medical students.

What specialty care does Loyola offer?
Loyola has been nationally recognized in Castle Connelly's guide, America's Top Doctors and U.S.News & World Reports for its physicians and specialty medical care. In addition, Loyola has earned a reputation in cardiovascular services, cancer care, children's services, neurosciences and transplantation services. See our Programs & Services for a comprehensive list of all of Loyola's departments and special programs.

Do employees of Loyola recommend the health services of Loyola?
Loyola's employees are our greatest ambassadors in sharing the successes and achievements of the entire health system.

What is the quality of Loyola's nursing staff?
Loyola University Hospital staffs it nurses daily according to patient acuity (patients' degree of illness) to provide the best service for each patient. Loyola uses registered nurses, patient care technicians and other assisting personnel daily to care for its patients. The mix of these positions is 77 percent registered nurses to 23 percent patient care technicians and other assisting personnel. The retention rate for Loyola nurses is 89.7 percent, which is above the national average.

What are Loyola's outcome numbers, such as death rates and frequency of complications? Is this information risk-adjusted?
Information such as death rate and complication frequency are available for specific procedures or physicians. We encourage patients to speak with their physicians about the outcomes of particular procedures they may need to undergo.

Does Loyola have an ethics committee to advise physicians, patients or families with difficult decisions?
Yes. The Neiswanger Institute for Bioethics and Health Policy supports Loyola's need for ethical consultation. These consultation services are available for all patients, families, physicians, nurses, social workers and other health-care providers involved in a patient's care.

How does Loyola handle patient complaints? Do patients have a bill of rights?
Patient relations coordinators respond to complaints, concerns or grievances that patients may have. The patient relations department may be reached at (888) LUHS-888, extension 6-5140. A patient bill of rights is located in each patient's room and in the main entrance of all Loyola University Health System facilities.

Does Loyola use a computerized prescription order-entry system?
Yes. The use of a computerized order-entry system aids in the identification of possible drug interactions and helps eliminate misinterpretation of physician handwriting.

How does Loyola fill and distribute prescription medications to hospitalized patients
Loyola is the first hospital in the Midwest to use an advanced system of robotics to distribute prescription medications to hospitalized patients. The two-armed robot places single doses of medication in small plastic bags. Each bag has a bar code that identifies the drug, along with its intended patient. This new technology is designed to eliminate the type of life-threating human medication errors that injure or kill up to 400,000 people per year.

Does Loyola have an electronic medical record?
Loyola has had an electronic medical record for several years and has been rolling out an entire electronic system called Epic. Loyola is a leader among medical centers nationwide in adopting a fully interactive medical record that is linked to service areas throughout the health system, such as the pharmacy and billing. This new system will offer many benefits to patients and physicians; the most immediate benefit will be better access to information. Patients' medical records will be available immediately whenever and wherever the physicians need it. Physicians will get information about patients' care, such as test results and communication with other physicians, more quickly and easily through electronic inboxes.

What type of follow-up services does Loyola offer patients after discharge?
Physicians work with social workers to develop specific discharge plans for each patient based on an individual's need. A variety of services are available for Loyola patients including support groups, rehabilitation services, pastoral care services, home care and hospice.

Where is Loyola located in relation to Chicago and other surrounding suburbs? Is Loyola accessible by public transportation?
Loyola University Health System is located 13 miles west of downtown Chicago and one-half mile south of the Eisenhower Expressway on First Avenue. Public transportation also is available.

What are Loyola's visiting hours?
Visiting hours for most hospital patients are from 9 a.m. to 9 p.m. daily. Special care units have limited visiting hours.

What types of accommodations are available near the hospital for family and friends of Loyola patients?
The area surrounding Loyola in Maywood has numerous accommodations available ranging from hotels and motels to YMCAs. In addition, the Ronald McDonald House Near Loyola is a 16-bedroom house that offers families of children with serious illnesses or injuries a place to stay close to the hospital.