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Billing & Payments
At Loyola, we recognize that focusing on your health is your No. 1 priority. To help you do that, we offer you assistance with your financial and billing questions and concerns.
We support price transparency. To help our patients understand their potential financial liability for our services, we make our hospital charges and financial counselors available. Learn more on our Understanding Hospital Charges webpage.
There is other information available on our website that you might find helpful:
- Insurance information
- myLoyola online bill payment
- Financial assistance and charity care policy
- Understanding hospital charges
- Affordable Care Act information on getting health insurance
For patient inquiries, call 888-584-7888 and ask for extension 6-5000.
In 2013, we changed our billing process and the changes may have affected your co-payments, co-insurance and annual deductible. The process, called hospital-based billing, means your insurance company may receive two bills: one for the physician’s fees (often called “professional fees”) and one for other costs, such as medical supplies and nursing care (“technical fees”).
Depending on how your insurance processes these two claims, you may incur two co-payments/deductibles. For details, please contact your insurance company. This change did not affect patients with Medicare or Medicaid coverage.
If you have additional questions, or want to learn more, please call 800-424-4840 and a financial representative will be happy to speak with you.