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Financial Assistance and Charity Care Policy

In the spirit of our Catholic Jesuit tradition, Loyola University Health System is committed to providing health-care services to all patients based on medical necessity.

For patients who require financial assistance or who are experiencing temporary financial hardship, Loyola offers several payment options, including charity or free care.

Uninsured Patients

The Medical Center and the Faculty Clinical Operations Billing Service extends a discount to uninsured patients who receive medically necessary services. Bills will show the discount amount and the adjusted balance. Services such as cosmetic procedures, hearing aids and eye care that normally are not covered by insurance are priced at package rates with no additional discount. All payments are expected at the time of service.

Short-Term Installment Payments

Patients with financial hardship may be eligible for a short-term installment payment plan.

For physician billing, Loyola will accept installment payments for a period of up to 12 months. The minimum payment is $25 per month. Patients will need to call Patient Financial Assistance to set up this arrangement at (800) 424-6307.

For hospital/clinic billing, Loyola will accept installment payments for a period of up to 24 months. The minimum payment is $50 per month. Patients will need to call Patient Financial Assistance to set up this arrangement at (800) 424-4840.

Financial Assistance / Charity Care Policy

Free care for medically necessary services is given to patients who earn 200 percent or less of Federal Poverty Guidelines. Medically necessary services are those services typically covered by Medicare. Elective services such as cosmetic surgery are not included in our charity program.

Those who earn more than 200 percent of the federal guidelines may be eligible for a partial discount that ranges between 55 percent and 75 percent of the charges. Both the household adjusted annual gross income and the dollar amount of the account balance are taken into consideration. If the amount due is 50 percent or more than a patient’s documented annual income, 100 percent of the bill is discounted.

To apply for financial assistance, please complete and submit the application. The form also is available in Spanish.

Patient Financial Services

Financial counselors are available to work with patients in completing a financial evaluation to determine what assistance is available. This includes assessing eligibility for Medicaid or Medicare.


Physician Statement: (800) 424-6307
Hospital Statement: (800) 424-4840

Patients may contact either group to work with a financial counselor and determine financial assistance. Once calculated and approved, the discount will be applied to all Loyola bills.

The Health Insurance Marketplace

The Affordable Care Act (ACA) requires everyone legally living in the U.S. to have health insurance beginning January 1, 2014. And it also gives millions of individuals with too little or no insurance, access to health plans at different cost levels. The law also provides financial assistance to those who qualify based on family size and income. Beginning October 1, 2013, you will be able to shop at a new online Health Insurance Marketplace, also known as a health insurance exchange, where you can one-stop-shop for a plan that fits your budget and coverage needs. We’re here to help you learn about the law and how to select the right plan for you and your family.  Find out how the law works, about the Health Insurance Marketplace and whether you qualify for financial help paying for insurance on our Affordable Care Act webpage.