Learn About myLoyola
The myLoyola patient portal is Loyola Medicine’s free online patient portal that enables you to securely manage and receive information about your health online or through the MyChart mobile app. With myLoyola, you can:
- Schedule or request your appointments
- Communicate electronically and securely with your medical care team
- View lab results and visit summaries
- Request prescription refills
- Receive appointment reminders
- Pay your bill online and manage your account
- Access trusted health information resources
For more information, check out our frequently asked questions using the FAQ tab above.
How to Sign Up
Patients who wish to participate will be issued a myLoyola activation code during their clinic visit. This code will enable you to login and create your own user ID and password.
The code is on the "After Visit Summary" you received at your most recent doctor's visit, or you may call 888-584-7888 to request a code or to have a code emailed to you. You may also ask your doctor's office for a code at your next appointment.
When you sign up at myLoyola, you will need to enter:
- Your activation code
- Last four digits of your Social Security number
- Your date of birth
You will create a username and password for secure access to the site.
Do I need a myLoyola account to schedule an appointment?
No. You can use the myLoyola self-scheduling tool to make an appointment without creating an account. However, creating an account is easy and gives you access to your complete health record, as well as the ability to:
- Request medical appointments
- View test results
- Access trusted health information resources
- Communicate electronically and securely with your medical care team
Frequently Asked Questions
What is myLoyola?
myLoyola offers patients personalized and secure online access to portions of their medical records. It enables you to securely manage and receive information about your health online. With myLoyola, you can go online to:
- Request medical appointments
- View your health summary from the myLoyola electronic health record
- View test results
- Access trusted health information resources
- Communicate electronically and securely with your medical care team
Is there a fee to use myLoyola?
myLoyola is a free service offered to our patients.
How do I sign up?
Patients who wish to participate will be issued a myLoyola activation code during their clinic visit. This code will enable you to log in and create your own ID and password.
How do I get an activation code?
Activation codes appear on your recent After Visit Summary and can also be obtained from your physician’s office by requesting one in person. You can also contact Loyola Medicine Appointment Scheduling at 888-584-7888 to request to have one emailed to you.
Why does it say my Social Security Number is incorrect?
If you are receiving an error that states the last four digits of your Social Security Number are incorrect, chances are we do not have it on file. Please try entering four zeros (0000) or four eights (8888). If neither 0000 nor 8888 work, please contact your physician's office to have them verify what is on file for you.
Who do I contact if I have further questions?
Call us at 888-584-7888 and indicate you need help with myLoyola.
When can I see my test results in myLoyola?
Your test results are released to your myLoyola account after your physician has reviewed them. This is generally within 1-12 days.
Why are certain test results not shared electronically via myLoyola?
Your provider is able to determine which types of test results are able to be accessed through myLoyola. Tests of a very sensitive nature are not released to myLoyola.
If some of my health information on myLoyola is not correct, what should I do?
Your myLoyola information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.
If I send a message to my doctor or nurse, when can I expect a reply?
You will generally receive an answer within one to three business days. Please note that myLoyola should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.
Can I view a family member's health record in myLoyola?
Yes, you can. This is called Proxy access and allows a parent (or guardian) to log into their personal myLoyola account and connect to information regarding their family member. Complete a proxy consent form and return it to one of our medical facilities to request access to this convenient service.
Can I ask questions regarding a family member from my myLoyola account?
myLoyola offers direct access to your personal health record, communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.
Can my spouse and I share one myLoyola account?
No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own myLoyola account.
I forgot my password. What should I do?
You can click the "Forgot password" link on the sign-in page to reset your password online.
Can you send me a new access code if I lose it, let it expire or did not receive it?
Please contact your physician's office to have a new access code created.
Where can I update my personal information (e.g., home address, email or change my password)?
Log into myLoyola and from the left menu, go to the Preferences section and select the appropriate option.
How is myLoyola secure?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal IDs and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, myLoyola uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with myLoyola. Unlike conventional email, all myLoyola messaging is done while you are securely logged on to our website.
What is your Privacy Policy?
myLoyola is owned and operated by Loyola Medicine and is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same care and privacy given your health records and will never be sold or leased by myLoyola.
I was logged out of myLoyola, what happened?
We aim to protect your privacy and security of your information. While logged into myLoyola, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of myLoyola. We recommend that you log out of your myLoyola session if you need to leave your computer for even a short period of time.
What do I need to use myLoyola?
You need online access with a computer and an up-to-date browser (such as Google Chrome).
My access code does not work, what should I do?
For your security, your access code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, please call us at 888-584-7888.
Is my access code my ID?
No, your access code is not your myLoyola ID or password. You will use this code only once to log into myLoyola for the first time. The code will expire after you have used it or after 30 days. When you log into myLoyola the first time, you will then be asked to create your own unique myLoyola ID and password.
What type of apps can I link my health record to?
You can connect and pull in data from your health record to the applications listed below if you choose. Please check back here for the most recent list of apps available.
- Apple Health
- CommonHealth
- MyLinks
- One Record
- TidyHealth
These apps give you the ability to view some of your medical record (or someone else's records, where you have proxy rights) on an app or website other than your patient portal.
If you don’t see your app on the above list, please let us know if there’s an additional app you would like to see by clicking on the button below.
How do I connect my medical record to an app?
To access your record through one of these apps (or someone else's where you have proxy rights) you must first create a patient portal account that is linked to myLoyola patient portal account. If you do not have access, please sign up by creating an account through the myLoyola signup page.