Aetna Negotiations: Agreement

Important information for Patients with Aetna Health Insurance

We are pleased to share that Loyola Medicine and Aetna have reached a new multi-year agreement that will maintain your in-network access to the Loyola Medicine hospitals, facilities and health care providers you trust.

You should continue to schedule appointments and seek care at Loyola Medicine without any disruption.

Thank you for your patience and support as we worked to reach a fair agreement with Aetna. This will allow us to provide the high-quality care patients and community members like you rely on. We look forward to continuing to serve the community to ensure Health Comes First.

Frequently Asked Questions

Loyola Medicine and Aetna have reached a new multi-year agreement that will reinstate your in-network access to the Loyola Medicine hospitals, facilities and health care providers you trust.

Q:       What is happening?

A:        Loyola Medicine and Aetna have reached a fair agreement that will maintain Loyola Medicine hospitals, facilities and health care providers in network. Patients should continue to schedule an appointment for care without experiencing disruption.

Q:        I have an Aetna health plan. What does this mean for me?

A:        Loyola Medicine and Aetna have reached a fair agreement which means you can visit your Loyola Medicine facility and doctors for care as normal.

Q:        If I moved my appointment, what can I do now?

A:        You can keep your appointment or contact your physician’s office directly to reschedule and move your appointment up sooner, as space allows.

Q:        Aetna approved me for Transition of Care. What do I need to do?

A:        No action is required at this time. You may continue to visit Loyola Medicine for care at in-network costs.

Q:        Can I receive in-network care even if Aetna didn’t approve me for Transition of Care?

A:        Yes, this agreement will maintain your in-network access to Loyola Medicine hospitals, facilities and health care providers.

Q:        What if I have more questions?

A:        For questions, please call our patient information line at 708-568-1006 or visit LoyolaMedicine.org/Aetna. 

            To schedule an appointment with your provider, please contact your physician’s office directly. 

            For questions related to your health plan coverage or benefits, please contact Aetna at the number on the back of your health insurance card.