myLoyola Video Visit

Loyola Medicine is now offering the ability for patients to have outpatient clinic visits conducted virtually by telephone or a video chat application on your smartphone, tablet or computer (equipped with camera and microphone).

To book a new virtual myLoyola appointment, log into your myLoyola account or use our online self-scheduling tool and select "Video Visit" when booking your appointment. If you are interested in changing your existing appointment to a virtual visit, please contact your physician’s office to schedule.

Because of the high number of calls we are experiencing due to COVID-19, we ask that you please wait until two business days before your currently scheduled appointment to see if your visit can be conducted virtually.

For additional questions about COVID-19 or telehealth visits, call us at 888-584-7888.

What do I need to have at home to have a video visit?

• You need to have a smartphone, tablet or computer that has both a camera and a microphone.
• You will need internet access or data service on your smartphone with a strong enough signal to conduct a video chat.
• Please review the Video Visit Web Browser Support for more information on confirming the settings on your smartphone, tablet or computer in advance of your appointment.

What do I need to do prior to my virtual visit?

In order to have a streamlined and successful virtual visit, Loyola Medicine recommends you do the following before your visit:

1. Sign up for myLoyola. You will use myLoyola to launch your video visit.
2. Complete your virtual eCheck-in through your myLoyola account for your appointment.
   1. You can eCheck-in up to seven days prior to your video visit appointment.
   2. Have your insurance information and a credit card available (in case you have a copay or coinsurance) for the virtual check in.
3. Within your myLoyola account, you can test the video visit functionality prior to your appointment to confirm your smartphone, tablet or computer settings.
4. You may start your video visit no earlier than 30 minutes prior to your appointment start time by selecting the green "Begin Visit" button.

For more information and resources, please refer to the How to Have a Successful Video Visit and the Patient Video Visit Guide.

Will I have to pay for a virtual visit?

Many insurance companies have unique coverage for telehealth during the COVID-19 outbreak in the U.S. Check with your insurance provider or speak with our financial counselors to confirm how your plan is covering these types of visits.