About Our Physician Ratings

Guide to Patient Experience Surveys and Ratings

Loyola Medicine values the partnerships we have with our patients and their loved ones. We are committed to providing you the information you need at your fingertips to make informed decisions about your health care. As part of that commitment, we now post our physicians’ patient experience ratings online.

More information is provided below to Loyola Medicine patients and family members to understand how we capture and report our patient experience ratings.

About Our Survey

Loyola Medicine is focused on providing an exceptional experience in every care interaction. All ratings are submitted by actual patients and verified by a leading patient experience survey vendor. We measure all aspects of the patient experience.

To ensure that we are holding ourselves to the highest standards, we partner with two independent patient experience measurement companies named Qualtrics and RatingsMD.

Who Receives the Survey?

The survey is sent to our patients either by text message, email or a phone call to Loyola Medicine patients following their appointment. Patients are asked to complete the survey and provide comments regarding specific aspects of care.

We use this feedback to improve and enhance the care we offer.

What Questions Do We Ask?

Loyola Medicine includes questions from the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey, which was developed by the Agency for Healthcare Research and Quality for use in hospitals and medical practices across the country.

The surveys ask patients to evaluate how well their physician communicated, listened and showed courtesy and respect toward them. Results are used to evaluate patients’ overall perception of care and to identify areas for improvement.

The star ratings are calculated by averaging the numerical responses to the following questions:

• Did this provider know your medical history?
• Did this provider listen carefully to you?
• During your most recent visit, did the care providers explain things in a way that was easy to understand?
• Did this provider give you enough information about your health and treatment?
• Did you trust this provider with your care?
• How likely would you be to recommend this provider to your family and friends?

Can Anyone Complete a Survey?

No. Only patients that have an experience provided by a Loyola Medicine service may be selected to receive a survey. The results are based entirely from patients who have actually received care from Loyola Medicine.

How is Patient Information Protected?

Patient names are not displayed through the online ratings and commentary reviews. All personally identifiable information is removed prior to display.