Patient Rights

Loyola Medicine is committed to excellence in patient care. We seek to provide care that goes beyond the treatment of your disease or disorder. We also treat the human spirit.® Caring for your well-being is a collaborative effort between you and your Loyola healthcare providers.

Patient Relations

Our patient relations coordinators are available to handle your concerns. They respond to the complaints, concerns and grievances of patients. They may be reached at 708-216-5140, or toll-free at 888-584-7888, extension 6-5140.

Loyola supports your rights as a patient, which include the following:

Your Right to Privacy

We are sensitive to the private nature of a patient’s medical records and take steps to ensure that your medical records are kept confidential and secure.

With your consent, Loyola Medicine will share your electronic health record with outside providers involved in your care. Find out more about our electronic exchange of health information.

We adhere to the Health Insurance Portability and Accountability Act’s (HIPAA) Privacy Rule; for details, see our HIPAA notice of privacy practices. Under HIPAA, Loyola is required to: 1) make sure medical information that identifies you is kept private; 2) give you notice of our legal duties and privacy practices with respect to your medical information; and 3) follow the terms of the notice that are currently in effect.

Your Right to an Interpreter

If you have limited English-speaking ability, we gladly will provide an interpreter to assist in communication with our healthcare providers. Interpreters are available in any language, 24 hours a day.

Financial Assistance and Charity Care

In the spirit of our Catholic Jesuit tradition, Loyola is committed to providing healthcare services to all patients based on medical necessity. For patients who require financial assistance or who are experiencing temporary financial hardship, we have a financial assistance and charity care policy that includes several payment options.

Quality of Care and Your Safety

Loyola is committed to the quality of care and safety of its patients. We maintain this high standard by measuring and continuously improving the care we deliver. We also believe in sharing quality information with the public and participating in national quality improvement programs.

We have taken a leadership role in the healthcare industry by adopting and promoting a culture of quality and safety, in which doctors communicate clearly with patients, risks are minimized, errors are reported and corrected and new, innovative solutions are sought.

Ours is a culture in which decisions are based on evidence rather than medical knowledge alone, resulting in better patient outcomes and higher quality standards that ultimately benefit each patient.

Patient and Employee Safety Concerns that cannot be resolved through the hospital can be reported to:

The Joint Commission
Office of Quality & Patient Safety
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Fax: 630-792-5636
www.jointcommission.org

Illinois Department of Public Health (IDPH)
Office of Health Care Regulation Central Complaint Registry
525 W. Jefferson Street, Ground Floor
Springfield, IL 62761
Phone: 800-252-4343
Fax: 217-524-8885
www.dph.illinois.gov/topics-services/health-care-regulation/complaints

To file a complaint with the Illinois Department of Public Health, use one of the below options.

Phone
Central Complaint Registry Hotline: 800-252-4343

Mail
Illinois Department of Public Health
Office of Health Care Regulation
Central Complaint Registry
525 W. Jefferson Street Ground Floor
Springfield, IL 62761-0001

Email
DPH.CCR@illinois.gov

The Illinois Medical Patient Rights Act, 410 ILCS 50/3.4(b) about a woman's rights with regard to pregnancy and childbirth can be viewed here.