Visitor Information | Patients & Visitors | Loyola Medicine

Visitor Information

Welcome to Loyola Medicine. We understand that time spent at the hospital can be stressful. We want to make your time here as comfortable as possible, by providing resources and services as well as by being available to answer any questions you may have.

COVID-19 Visitor Restrictions

Keeping our patients and colleagues safe continues to be our top priority. Due to COVID-19, Loyola Medicine hospitals (Loyola University Medical Center, Gottlieb Memorial Hospital and MacNeal Hospital) will no longer allow visitors as a precaution for your safety and the safety of our patients, caregivers and community members.  

A no-visitor policy is in effect as of November 23, 2020 until further notice for all Loyola Medicine outpatient clinics and facilities. Pediatric patients (17 or under) may have one parent/guardian in attendance for their appointment.

We encourage any patient who doesn't need a family member/caregiver support to have the individual wait in their car until completion of the appointment.  

Visitors who meet the exceptions listed in the outpatient visitor policy must follow all safety precautions, including a temperature check before entering our facilities, wearing a mask, proper hand hygiene and social distancing. 

If you have any flu-like symptoms, schedule a video visit with your provider through myLoyola before visiting any hospital or clinics for any non-urgent care needs. This will allow us to better coordinate your care and possibly minimize unnecessary exposures at the hospitals or clinics. 

Please visit our Coronavirus Preparedness page for the latest COVID-19 details and the most up-to-date visitor information, including the exception policy for outpatient center visitors accompanying patients for their appointments.


Mantener a nuestros pacientes y colegas seguros sigue siendo nuestra máxima prioridad. Debido a la COVID-19, los hospitales de Loyola Medicine (Loyola University Medical Center, Gottlieb Memorial Hospital y MacNeal Hospital) ya no permitirán el ingreso de visitas, como precaución para su seguridad y la seguridad de nuestros pacientes, nuestros cuidadores y los miembros de la comunidad.

Se encuentra vigente una política de no visitas a partir del 23 de noviembre de 2020 y hasta nuevo aviso en todas las clínicas e instalaciones ambulatorias de Loyola Medicine. Los pacientes pediátricos (de 17 años o menos) pueden tener a un padre/tutor presente durante su cita.

Recomendamos a cualquier paciente que no necesite el apoyo de un familiar/cuidador que la persona espere en su automóvil hasta la finalización de la cita.

Las visitas que cumplan los requisitos de excepción indicados en la política de visitas para pacientes ambulatorios deben seguir todas las precauciones de seguridad, incluido un control de temperatura antes de entrar en nuestras instalaciones, usar una mascarilla, mantener la higiene adecuada de las manos y el distanciamiento social. 

Si tiene algún síntoma similar a la gripe, programe una visita en video con su proveedor a través de myLoyola antes de visitar cualquier hospital o clínica para cualquier necesidad de atención no urgente.Esto nos permitirá coordinar mejor su atención y posiblemente minimizar las exposiciones innecesarias en los hospitales o clínicas. 

Por favor, visite nuestra página preparación para el coronavirus para obtener los últimos detalles sobre COVID-19 y la información más actualizada para las visitas, incluida la política de excepción para los visitantes del centro ambulatorio que acompañan a los pacientes a sus citas.


Zapewnienie bezpieczeństwa naszym pacjentom i współpracownikom pozostaje naszym najwyższym priorytetem. Ze względu na COVID-19 Szpitale Loyola Medicine (Loyola University Medical Center, Gottlieb Memorial Hospital i MacNeal Hospital) nie będą już wpuszczać osób odwiedzających, co stanowi środek ostrożności dla Państwa bezpieczeństwa oraz dla bezpieczeństwa naszych pacjentów, opiekunów i członków naszej społeczności.

Od dnia 23.11.2020 r. do odwołania dla wszystkich przychodni i placówek ambulatoryjnych Loyola Medicine obowiązuje polityka zakazu wstępu osób odwiedzających. Pacjentom pediatrycznym (w wieku 17 lub mniej lat) podczas wizyty towarzyszyć może jeden rodzic/opiekun.

Zachęcamy każdego pacjenta, który nie potrzebuje wsparcia członka rodziny / opiekuna, aby osoba taka zaczekała w samochodzie do czasu zakończenia wizyty.

Osoby odwiedzające, które spełniają warunki wyjątków określone w polityce wobec osób odwiedzających w placówkach ambulatoryjnych , muszą przestrzegać wszystkich środków ostrożności, w tym kontroli temperatury przed wejściem do naszych obiektów, noszenia maseczki, właściwej higieny rąk i społecznego dystansu. 

Jeżeli mają Państwo jakiekolwiek objawy grypopodobne,  proszę umówcić się na konsultację wideo ze swoim świadczeniodawcą za pośrednictwem systemu myLoyola przed wizytą w szpitalu lub przychodniach w przypadku jakichkolwiek niepilnych potrzeb w zakresie opieki medycznej.Pozwoli nam to lepiej koordynować Państwa opiekę i być może zminimalizować niepotrzebne narażenie w szpitalach lub przychodniach. 

Prosimy odwiedzić naszą stronę Przygotowanie na koronawirusa, aby uzyskać najnowsze dane na temat COVID-19 i najbardziej aktualne informacje dotyczące osób odwiedzających, w tym politykę dotyczącą wyjątków dla osób odwiedzających placówki ambulatoryjne, towarzyszących pacjentom podczas wizyt.

Loyola Medicine’s main campus is 11 miles west of downtown Chicago, easily reached by car from I-290 or I-55. We are located on First Avenue between Roosevelt and Cermak Roads.

Find directions to our Loyola University Medical Center campus and other locations.

Parking

Our LUMC campus has visitor lots and a visitor parking garage, as well as valet parking.

Parking in the lots and the garage cost $5 for the day.

Valet parking costs $6 for the day.

Hours for valet vary by location:

  • Cardinal Bernardin Cancer Center — Monday to Friday, 6:30 am – 6 pm
  • Loyola University Medical Center main entrance — Monday to Friday, 5:30 am – 9:30 pm
  • Loyola Outpatient Center —  Monday to Friday, 7:30 am – 6 pm

If you have questions, please call the parking office at 708-216-9092.

For information on parking at our other sites, visit the location web page.

Parking for the Disabled

A parking lot in front of the medical center and parking spaces in the visitor garage and lots are reserved for those with disabilities who have a valid state-issued disabled parking plate or placard. If you have questions, please call the parking office at 708-216-9092.

Public Transportation

Loyola is accessible by Chicago Transit Authority (CTA) train, Metra train and Pace bus service using the following routes:

CTA — Take the Blue Line Forest Park Branch to the Des Plaines station and Pace bus route 308.

Metra — Take the Burlington Northern train to the Brookfield station and Pace bus route 331.

Campus Shuttle

Shuttle bus service is available to help you get around the Loyola University Medical Center campus Monday to Friday, 6 am - 6 pm. The shuttle stops at these entrances:

  • Cardinal Bernardin Cancer Center
  • Emergency Department
  • Fahey Building
  • Loyola Outpatient Center
  • Maguire Center
  • Main Medical Center entrance
  • North entrance (employee only)
  • Stritch School of Medicine

Customer Service

If you need help finding your way around or need other information, our staff is happy to help you. If you don't see a uniformed customer service employee, you will find help at the medical center's front desk and at the security desks nearest the visitor parking garage and the east entrance of the medical center. You also may call customer service at 708-216-8457 or reach nearly any service or department by calling 888-584-7888. From a patient room, dial 0.

Chaplain Services and Spiritual Care

Chaplains will visit with families upon request and are available at the hospital 24 hours a day, 365 days a year by calling 708-216-9056 or extension 6-9056 from inside the hospital. An interfaith chapel is available 24 hours a day at Loyola University Medical Center on the lower level of the hospital, near the East Elevators. Learn more about spiritual care.

Dining options

Loyola's food court offers several options, including SUBWAY® as well as Asian, Mexican and American traditions for fresh-cooked meals or grab-and-go choices. Other campus food and beverage options include:

  • Stritch School of Medicine cafeteria
  • Einstein Bros. Bagels and coffee stand at Loyola Outpatient Center
  • Sandwich, soup and snack stand at Loyola Center for Fitness
  • Coffee shop near the Center for Heart and Vascular Medicine
  • Coffee shop at the entrance of Cardinal Bernardin Cancer Center

Gift Shop

Lori's Gift Shop at Loyola University Medical Center is open 8 am to 8 pm Monday through Friday and 9 am to 7 pm Saturday, Sunday and holidays. It is located on the first floor of the medical center, near the East Entrance and close to the food court.

Patient Relations

Loyola’s healthcare professionals are dedicated to patient satisfaction. If you have any concerns, please talk to your doctor, nurse or the nursing supervisor. You may also call patient relations at 708-216-5140 or extension 6-5140 from inside the hospital.

Phone Services

Phone amplification devices (to make the sound louder) and telephone communications devices for the hearing impaired (TDD) are available to patients upon request. Please ask your nurse to contact the admitting department for these devices.

Wi-Fi

Free Wi-Fi service is available in all patient rooms and public areas of the hospital.